We all probably agree that body language is important. Even in our day to day experience with friends and family, we read body language to get indications of what people think or mean. But how much do you pay attention to this with your customers? Are you conscious of your body language and what you’re communicating to them?

Here are a couple of links to some articles that talk about your body language and what your customers might be thinking. Share with us some of your experiences with customers that illustrate or disregard the point. Maybe you have a funny story of how you made a sale despite your body language, or your customers.

http://www.salesmba.com/articles1/ssrl01.htm
http://www.salesmba.com/articles1/ssrl02.htm